Application Period:
Please email customer service with details and photos of the defect within 7 days of purchase. We will contact you as soon as possible to arrange verification. (If you do not receive a response within 7 days of submission, please email cs@vitel-hk.com).
Exchange Requirements:
Once an exchange is approved, all of the following items must be kept and returned in good, unused condition:
- Original official receipt
- Complete original packaging (protective covers, tags, outer box, and all included documentation)
- All accompanying vouchers, coupons, and promotional free gifts
Ineligible for Exchange:
Sale/discounted items, orders with missing/damaged/used receipts or packaging, and orders where non-10/10HOPE vouchers or shopping mall promotional offers were used.
(Note: 10/10HOPE reserves the right to amend these terms and conditions at any time and retains the final decision.)